Muhatap AI

Healthcare · Muhatap AI

No waiting patient requests while the switchboard is busy.

Clinic, exam and lab bookings — availability by doctor and branch, reminders in one panel.

Private hospitals, medical centers and clinics — for admin requests while the switchboard is busy.

Who is it for?

Private hospitals, medical centers and clinics — for admin requests while the switchboard is busy. Muhatap AI does not replace your front-desk staff; it standardizes the first answer on phone and WhatsApp, handing off when the calendar is full or info is missing.

24/7 first answerContinues in-languageLog & summary in-dashboard

Top 3–5 reasons — detail

Department and doctor info

Department and doctor hours shared — internal medicine, cardiology and more.

Lab and imaging hours

Prep and hour info for bloodwork, X-ray, ultrasound.

Bookings and routing

Date/time collected, routed to the right doctor.

Insurance and fees

Contracted-institution and copay info from the knowledge base.

Flow Muhatap AI handles

  • Slot check by department/doctor/branch
  • Booking log and reminders
  • Insurance and fee information
  • Callbacks and transfers
  • Log and summary in-dashboard
  • Human handoff on urgent and medical questions
Conditional accuracy: with calendar/PMS connected, real availability is checked; otherwise Muhatap AI says “calendar not connected, falling back to callback” — never claims a booking as final.

Needs human approval

Medical diagnosis

Muhatap AI never diagnoses.

Emergency triage

Chest pain, shortness of breath — straight to a human and emergency.

Sensitive data

Minimal and encrypted collection.

Incoming call — sample scenario · extended

A
Caller: Hi, can we schedule for Thursday afternoon after 2pm?
Muhatap AI: Sure, checking your calendar. Healthcare team is free Thursday 2:30pm and 4pm — which should I book? I will confirm by SMS/WhatsApp after approval.
M
A
Caller: 2:30 works, thanks. Could you message the location too?
Muhatap AI: Great, booked 2:30pm. Sending location and prep info via WhatsApp. You will also get a reminder 15 min before.
M
→ Booking created · calendar checked · confirmation sent

Same flow on WhatsApp: customer writes → Muhatap AI checks calendar → lists free slots → confirms and books. Voice notes or images are transcribed and handled by the same rule.

Limits & compliance

  • • No definitive answers on sensitive topics like medical/legal/allergen issues; human approval is requested.
  • • Recording and transcripts are off by default; when enabled, an announcement plays and retention is selected.
  • • Data is stored in Türkiye; any cross-border transfer is stated in the contract.

Integrations & conditions

With Google Calendar / Outlook connected, Muhatap AI checks real availability in seconds. If not connected or PMS errors, it never shows a booking as final; it creates a callback or routes to the assigned person.

  • • Read/write scope is logged in-dashboard
  • • Auto callback queue if connection drops
  • • Alternative times suggested on conflict

Get started now

5-minute setup · Live immediately · No credit card (invoiced to company)

Get started now

Plans · transparent limits

FAQ

Can I keep my number? +

Yes — connects via SIP or forwarding; customers keep calling the same number.

How do recording & retention work? +

Off by default; when enabled an announcement plays, retention 30/90 days by plan.