Muhatap AI

Hotel · Muhatap AI

No waiting booking requests while reception is busy.

Instant answers, correct availability, logged bookings — real-time with PMS connected, callback fallback without it.

Boutique hotels, aparts, resorts and chains — for businesses that need reception load taken off, especially night and weekend demand.

Who is it for?

Boutique hotels, aparts, resorts and chains — for businesses that need reception load taken off, especially night and weekend demand. Muhatap AI does not replace your front-desk staff; it standardizes the first answer on phone and WhatsApp, handing off when the calendar is full or info is missing.

24/7 first answerContinues in-languageLog & summary in-dashboard

Top 3–5 reasons — detail

Room and price questions

Which room type, which dates, how much? All details — breakfast, cancellation terms, extra bed — answered from the knowledge base.

Availability and facility info

Pool, spa, transfer, pet policy, check-in/out hours — consistent, in the same language.

Booking requests

Check-in/out, guest count and room preference collected, availability checked, confirmation requested.

Date changes and cancellations

Existing booking located, cancellation deadline and fee shared, alternatives offered for changes.

Flow Muhatap AI handles

  • Facility, room and policy answers from the knowledge base (24/7, in-language)
  • Real availability check and blocking with PMS / booking engine connected
  • Collecting check-in/out, guests, room type, contact and special needs
  • Logging after approval and sending confirmation (SMS/WhatsApp)
  • Identity check and alternatives in change/cancel flows
  • Handoff on overbooking, fee disputes and emergencies
Conditional accuracy: with calendar/PMS connected, real availability is checked; otherwise Muhatap AI says “calendar not connected, falling back to callback” — never claims a booking as final.

Needs human approval

Overbooking

Handed to a human when the system shows full; alternative property or dates suggested.

Refunds and fee disputes

Needs a financial decision — no refund without human approval.

Special discounts and bargaining

No special price without authorized approval; noted instead.

Safety and emergencies

Property safety, medical emergency — routed straight to a human and the emergency protocol.

Incoming call — sample scenario · extended

A
Caller: Hi, can we schedule for Thursday afternoon after 2pm?
Muhatap AI: Sure, checking your calendar. Hotel team is free Thursday 2:30pm and 4pm — which should I book? I will confirm by SMS/WhatsApp after approval.
M
A
Caller: 2:30 works, thanks. Could you message the location too?
Muhatap AI: Great, booked 2:30pm. Sending location and prep info via WhatsApp. You will also get a reminder 15 min before.
M
→ Booking created · calendar checked · confirmation sent

Same flow on WhatsApp: customer writes → Muhatap AI checks calendar → lists free slots → confirms and books. Voice notes or images are transcribed and handled by the same rule.

Limits & compliance

  • • No definitive answers on sensitive topics like medical/legal/allergen issues; human approval is requested.
  • • Recording and transcripts are off by default; when enabled, an announcement plays and retention is selected.
  • • Data is stored in Türkiye; any cross-border transfer is stated in the contract.

Integrations & conditions

With Google Calendar / Outlook connected, Muhatap AI checks real availability in seconds. If not connected or PMS errors, it never shows a booking as final; it creates a callback or routes to the assigned person.

  • • Read/write scope is logged in-dashboard
  • • Auto callback queue if connection drops
  • • Alternative times suggested on conflict

Get started now

5-minute setup · Live immediately · No credit card (invoiced to company)

Get started now

Plans · transparent limits

FAQ

Can I keep my number? +

Yes — connects via SIP or forwarding; customers keep calling the same number.

How do recording & retention work? +

Off by default; when enabled an announcement plays, retention 30/90 days by plan.