General
What does Muhatap AI do?+
It answers phone/WhatsApp using your knowledge, checks calendar availability and creates bookings — handing off when human approval is needed.
How long is setup?+
Business info + channel + calendar + test call — 1–2 business days.
Phone
How many concurrent calls?+
2–5 by plan, Enterprise custom. When full, calls queue or return to your line depending on your overage setting.
Can I keep my number?+
Yes — via SIP or conditional forwarding.
Are calls recorded?+
Off by default. When enabled, a consent announcement plays and retention is managed in dashboard.
Can I connect my WhatsApp Business?+
Yes — via Meta Business Manager. Number is ported with downtime notice.
Which message types?+
Text and voice fully supported; image/document limited — shown in dashboard.
Booking
Does it really create bookings?+
When calendar/PMS is connected, it checks availability live and creates after confirmation. Without it, it never claims success.
How are conflicts prevented?+
Re-checks slot before confirming and writes with DB lock.
Accuracy
Can it give wrong info?+
AI can err. It uses only approved info and hands off when unsure. You should regularly review critical answers.
Account & Limits
Where do I see usage?+
Dashboard > Usage shows period, remaining minutes/sessions, concurrent limit and estimated overage.
Is there a free trial?+
No. No free trial; demo doesn’t start a subscription.
Data & Security
Where is data stored?+
Turkey by default; any cross-border transfer is disclosed in the DPA.
Is data used for training?+
Customer data is not used for model training — as stated in the contract.