Muhatap AI

Restaurant · Muhatap AI

No reservation calls left on the table while service runs.

Table, party, time and branch collected; calendar blocked, confirmation sent — service never interrupted.

Restaurants, cafes, bistros and multi-branch food & beverage — for moments the phone rings unanswered at peak hours.

Who is it for?

Restaurants, cafes, bistros and multi-branch food & beverage — for moments the phone rings unanswered at peak hours. Muhatap AI does not replace your front-desk staff; it standardizes the first answer on phone and WhatsApp, handing off when the calendar is full or info is missing.

24/7 first answerContinues in-languageLog & summary in-dashboard

Top 3–5 reasons — detail

Table reservations

Date, time, party size and branch taken; terrace/garden and smoking preferences noted.

Party / date / time check

Suitable slots offered by capacity, alternative times suggested.

Menu, location and access

Hours, directions, parking, kids area, vegan/vegetarian options answered.

Group and special-day requests

Party size, budget and special wishes recorded for birthdays, business dinners, large groups.

Flow Muhatap AI handles

  • Real-time slot check against table plan and booking log
  • Capacity by party and branch, alternative time suggestions
  • Post-approval confirm, reminders and change link via SMS/WhatsApp
  • Consistent menu and location info from the knowledge base
  • Human-approval triggers on allergens, kitchen load and large groups
  • Reminder and win-back messages for no-show tracking
Conditional accuracy: with calendar/PMS connected, real availability is checked; otherwise Muhatap AI says “calendar not connected, falling back to callback” — never claims a booking as final.

Needs human approval

Allergens and health risk

No allergen guarantee without kitchen confirmation; note passed to the chef.

Large groups and special pricing

20+ guests or special menu pricing needs authorized approval.

Deposits and refunds

No prepayment or cancellation charge without human approval.

Incoming call — sample scenario · extended

A
Caller: Hi, can we schedule for Thursday afternoon after 2pm?
Muhatap AI: Sure, checking your calendar. Restaurant team is free Thursday 2:30pm and 4pm — which should I book? I will confirm by SMS/WhatsApp after approval.
M
A
Caller: 2:30 works, thanks. Could you message the location too?
Muhatap AI: Great, booked 2:30pm. Sending location and prep info via WhatsApp. You will also get a reminder 15 min before.
M
→ Booking created · calendar checked · confirmation sent

Same flow on WhatsApp: customer writes → Muhatap AI checks calendar → lists free slots → confirms and books. Voice notes or images are transcribed and handled by the same rule.

Limits & compliance

  • • No definitive answers on sensitive topics like medical/legal/allergen issues; human approval is requested.
  • • Recording and transcripts are off by default; when enabled, an announcement plays and retention is selected.
  • • Data is stored in Türkiye; any cross-border transfer is stated in the contract.

Integrations & conditions

With Google Calendar / Outlook connected, Muhatap AI checks real availability in seconds. If not connected or PMS errors, it never shows a booking as final; it creates a callback or routes to the assigned person.

  • • Read/write scope is logged in-dashboard
  • • Auto callback queue if connection drops
  • • Alternative times suggested on conflict

Get started now

5-minute setup · Live immediately · No credit card (invoiced to company)

Get started now

Plans · transparent limits

FAQ

Can I keep my number? +

Yes — connects via SIP or forwarding; customers keep calling the same number.

How do recording & retention work? +

Off by default; when enabled an announcement plays, retention 30/90 days by plan.