Muhatap AI

Clinic · Muhatap AI

Let Muhatap AI route appointment traffic while your team cares for patients.

Availability by doctor, service and branch — reminders and changes in one panel, no medical advice.

Clinics, polyclinics, dental clinics and private practices — for admin requests and booking peaks while doctors are busy.

Who is it for?

Clinics, polyclinics, dental clinics and private practices — for admin requests and booking peaks while doctors are busy. Muhatap AI does not replace your front-desk staff; it standardizes the first answer on phone and WhatsApp, handing off when the calendar is full or info is missing.

24/7 first answerContinues in-languageLog & summary in-dashboard

Top 3–5 reasons — detail

Service and hours info

Duration and fees for exams, checkups, cleaning, fillings served from the knowledge base.

Doctor and branch availability

Joint availability found across doctor, room and device calendars.

Booking and rescheduling

Date/time, contact and branch taken; booked after availability approval.

Reminders and confirmations

24h-ahead confirmation, reschedule offer on no-show.

Flow Muhatap AI handles

  • Slot check and booking by service/doctor/branch
  • Running reminder and confirmation flows (SMS/WhatsApp)
  • Callback requests and admin info collection
  • Identity check on changes and cancellations
  • Explicit consent and retention compliance for sensitive data
  • Human and emergency routing on urgent symptoms and medical questions
Conditional accuracy: with calendar/PMS connected, real availability is checked; otherwise Muhatap AI says “calendar not connected, falling back to callback” — never claims a booking as final.

Needs human approval

Medical advice and diagnosis

Muhatap AI never diagnoses or prescribes — routes to the doctor.

Emergency triage

Emergency script and human handoff on symptoms like chest pain or shortness of breath.

Sensitive health data

Collected only as needed and legally approved, stored encrypted.

Incoming call — sample scenario · extended

A
Caller: Hi, can we schedule for Thursday afternoon after 2pm?
Muhatap AI: Sure, checking your calendar. Clinic team is free Thursday 2:30pm and 4pm — which should I book? I will confirm by SMS/WhatsApp after approval.
M
A
Caller: 2:30 works, thanks. Could you message the location too?
Muhatap AI: Great, booked 2:30pm. Sending location and prep info via WhatsApp. You will also get a reminder 15 min before.
M
→ Booking created · calendar checked · confirmation sent

Same flow on WhatsApp: customer writes → Muhatap AI checks calendar → lists free slots → confirms and books. Voice notes or images are transcribed and handled by the same rule.

Limits & compliance

  • • No definitive answers on sensitive topics like medical/legal/allergen issues; human approval is requested.
  • • Recording and transcripts are off by default; when enabled, an announcement plays and retention is selected.
  • • Data is stored in Türkiye; any cross-border transfer is stated in the contract.

Integrations & conditions

With Google Calendar / Outlook connected, Muhatap AI checks real availability in seconds. If not connected or PMS errors, it never shows a booking as final; it creates a callback or routes to the assigned person.

  • • Read/write scope is logged in-dashboard
  • • Auto callback queue if connection drops
  • • Alternative times suggested on conflict

Get started now

5-minute setup · Live immediately · No credit card (invoiced to company)

Get started now

Plans · transparent limits

FAQ

Can I keep my number? +

Yes — connects via SIP or forwarding; customers keep calling the same number.

How do recording & retention work? +

Off by default; when enabled an announcement plays, retention 30/90 days by plan.